OCTOBER 1, 2013 TO MARCH 31, 2014

Good’s System Management, LLC (GSM) was hired by the District and took over management October 1, 2013. Below is a list of improvements that have been accomplished with the Diamond Valley Water District Board since GSM, LLC began:

  • Communication of planned & emergency water outages through:
    • DVWD website
    • Newsletter via e-mail
    • Signs posted throughout Diamond Valley
  • Prompt and courteous customer response
  • Consistent and accurate process of monthly meter reading, data entry and billing
  • Implementation of off-site data back up
  • Going green, paperless system
  • Upgraded District’s office equipment and software
  • Updated and validated all 700+ customer accounts for accuracy
  • Organization and identification of rate codes for accurate data analyst
  • Validated data in billing software to create accurate reports
  • Created a website for DVWD for communication and on-line services
  • Established on-line service bill pay (PayClix) and paperless bills
  • Implemented bar codes on bill cards for efficient delivery
  • Significant reduction in accounts payable and past due balances
  • Established a collection agency for bad debt
  • Implementation of delinquent accounts management
  • Development of Water Service Applications and Rate Sheet for new budget process
  • Restructured accounting process to include QuickBooks and Bookkeeper
  • Reconciliation achieved between billing software and financial data
  • All district properties tax status updated and now in compliance
  • Internal controls established for proper accounting and auditing practices
  • Prompt leak repair management
  • Decreased system repair costs by 15%
  • Monthly identification and replacement of  non-working meters
  • Consistent system monitoring
  • Grounds maintenance and clean-up performed on all pump stations
  • Extermination of all District buildings and ongoing pest control maintenance
  • Reconstruction and upgrade of Ramada Pump Station
  • Tank inspection and cleaning initiated and completed
  • Completion and submission of Emergency Response Plan to Arizona Department of Environmental Quality
  • Mandate for backflow prevention brought into compliance
  • Multiple Compliance Violations with Arizona Department of Water Resources (ADWR) and Arizona Department of Environmental Quality (ADEQ) resolved. Audit for additional compliance issues on going.
  • Application completed, submitted  and accepted for Water Infrastructure Finance Authority (WIFA) Project Priority List
  • Grant completion and submission
  • Completed Rate Analysis study per WIFA request
  • Environmental Review completion and submission
  • Project development in process for underground infrastructure replacement project
  • Approval to receive application for WIFA loan for underground infrastructure replacement project
  • Managing the coordination necessary to begin bid process for system replacement design package
  • Established rapport between District and Regulatory Agencies
  • District Resolutions reviewed, updated and created
  • Ongoing education for Board and Management edification