OCTOBER 1, 2013 TO MARCH 31, 2014
Good’s System Management, LLC (GSM) was hired by the District and took over management October 1, 2013. Below is a list of improvements that have been accomplished with the Diamond Valley Water District Board since GSM, LLC began:
- Communication of planned & emergency water outages through:
- DVWD website
- Newsletter via e-mail
- Signs posted throughout Diamond Valley
- Prompt and courteous customer response
- Consistent and accurate process of monthly meter reading, data entry and billing
- Implementation of off-site data back up
- Going green, paperless system
- Upgraded District’s office equipment and software
- Updated and validated all 700+ customer accounts for accuracy
- Organization and identification of rate codes for accurate data analyst
- Validated data in billing software to create accurate reports
- Created a website for DVWD for communication and on-line services
- Established on-line service bill pay (PayClix) and paperless bills
- Implemented bar codes on bill cards for efficient delivery
- Significant reduction in accounts payable and past due balances
- Established a collection agency for bad debt
- Implementation of delinquent accounts management
- Development of Water Service Applications and Rate Sheet for new budget process
- Restructured accounting process to include QuickBooks and Bookkeeper
- Reconciliation achieved between billing software and financial data
- All district properties tax status updated and now in compliance
- Internal controls established for proper accounting and auditing practices
- Prompt leak repair management
- Decreased system repair costs by 15%
- Monthly identification and replacement of non-working meters
- Consistent system monitoring
- Grounds maintenance and clean-up performed on all pump stations
- Extermination of all District buildings and ongoing pest control maintenance
- Reconstruction and upgrade of Ramada Pump Station
- Tank inspection and cleaning initiated and completed
- Completion and submission of Emergency Response Plan to Arizona Department of Environmental Quality
- Mandate for backflow prevention brought into compliance
- Multiple Compliance Violations with Arizona Department of Water Resources (ADWR) and Arizona Department of Environmental Quality (ADEQ) resolved. Audit for additional compliance issues on going.
- Application completed, submitted and accepted for Water Infrastructure Finance Authority (WIFA) Project Priority List
- Grant completion and submission
- Completed Rate Analysis study per WIFA request
- Environmental Review completion and submission
- Project development in process for underground infrastructure replacement project
- Approval to receive application for WIFA loan for underground infrastructure replacement project
- Managing the coordination necessary to begin bid process for system replacement design package
- Established rapport between District and Regulatory Agencies
- District Resolutions reviewed, updated and created
- Ongoing education for Board and Management edification
